Fulfilment / Operations – Full Time

Who is Swissphone? At Swissphone, we believe that every organisation should equipped to handle any critical situation, to protect their people and assets, and we do our utmost to support our customers with that:

As an independent Swiss company, headquartered near Zurich, Switzerland and founded in 1969 with around 210 employees, we specialise in the development and manufacture of alerting solutions for emergency services and comprehensive critical incident solutions for businesses and the public sector. Swissphone has subsidiaries in Germany, France, Austria, and the USA. Our USA Subsidiary, Swissphone LLC was established in 2009 and is based in Windsor, CO., and services our partner and end-user client base in the USA and Canada.

Location & Position: Flexible, subject to Swissphone approval. Business travel of up to 25% is envisaged.

Your Duties

The Implementation Specialist is responsible for implementing Swissphone’s Critical Incident Management solutions for new and/or existing clients (in particular, Swissphone’s US Key Account, a Fortune Global 500 company) . The Implementation Specialist is the clients’ champion, ensuring the organization successfully implements and consistently delivers services that are of superior quality, exceeding the clients’ expectations, and anticipating their future needs.

Primary Duties

• You’ll manage (and execute) the technical implementation of our critical incident management solutions.
• You’ll communicate the value of what we do to clients through a high level of understanding of our critical incident management solutions and services
• and the available configuration options.
• You’ll advise management of customer acceptance of existing or proposed products and services and makes recommendations on enhancements or new
• services based upon client input.
• You’ll carry the ultimate responsibility for the success of a client’s implementation while operating in a cohesive team environment.
• You’ll partner with Account Management, Sales, Product Management, and Product Development for technical matters and problem resolution regarding client product or service issues.

Qualifications

• Bachelor’s degree
• 1-5 years technical business and/or client service experience
• Experience with SaaS environments

Your Benefits

• Excellent compensation packages, comprising:
• Competitive base salary
• Annual bonus scheme
• Co-funded healthcare scheme
• Simple IRA plan with up to 3% salary matching
• Schedule flexibility
• Paid time off -up to 22 days per year plus specified public holidays
• Excellent career progression potential
• Up to five days paid sick leave per year (after qualifying period)

Success attributes of an Swissphone employee; does this describe you?

• Accountability
• Autonomy
• Bravery
• Curiosity
• Collaboration
• Trust
• Ownership
• Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For further information on the vacancy, please contact HR Management.